Grievance redressal
Use this page for a complaint about RoamSpot’s own service: the platform, booking records, desk support, RoamSpot fees or payments. Trip fares and services agreed directly with an operator or organizer are their responsibility.
Grievance contact
The details of an individually named Grievance Officer have not been published yet. Until they are, grievances are handled by the operator through the contact below. Missing details: officer’s name, telephone, postal address.
Operator: SYNERGY TECH & TRADE
Grievance email: support@roamspot.in
We acknowledge a grievance within 48 hours of receipt and aim to resolve it within 15 days.
How to raise a grievance
- Email the grievance contact with your name, the booking or reservation reference, what happened and what you are asking for.
- Or submit the support form on the Contact page and choose “Something else”. You will get a case reference.
- For an expedition booking, use “Raise a grievance” on the booking in Trips → My trip requests.
Never send passwords, OTPs, arrival codes or full card or bank details.
General support (not the grievance officer)
For everyday questions about a booking, payment or trip, the support desk is usually faster.
Email: contact@roamspot.in
WhatsApp desk: +91 79072 54545
In an emergency call 112 first.
SYNERGY TECH & TRADE, sole proprietorship, operating the RoamSpot brand.
Business and GST registration: Kerala, India.
RoamSpot is an online-first business. A postal address has not been published yet; contact us by email or through the support form.
Terms of service · Refund & cancellation · Contact & support