Cancellation & Refund Policy

When you book, we reserve your place while your host confirms. How long that reservation lasts depends on whether we have a record of your payment.

• Unpaid: the hold expires and the seat is released.
• Paid by card or UPI checkout: the payment provider confirms the token. That booking is not released for lack of a typed reference. The host still confirms or declines.

RoamSpot only ever collects your token advance. The balance is paid directly to your host when you arrive, so a refund from us covers the token advance you paid.

We refund your token advance in full if:

• your host declines the booking or can’t take it;
• the listing is withdrawn before your booking date;
• it isn’t safe to go ahead — for example heavy rain, flooding or an official advisory — as decided by your host or the local authorities; or
• your hold was released after you had already paid.

Refunds go back to the UPI account you paid from, within 24 hours of our desk confirming the cancellation. We’ll message you on WhatsApp when it’s sent.

Before your host confirms

While your booking is still waiting for the host, you can cancel it yourself from your booking status page. We’ll ask for the WhatsApp number you booked with, so that someone else who has your booking link can’t cancel it for you.

Cancelling releases your place straight away. If you’d already paid the token advance, it’s refunded in full, because your host hadn’t committed yet.

After your host confirms

Self-service cancellation isn’t available once your host has confirmed. Message the desk instead — we’ll try to move you to another date or time first.

If you still need to cancel, your token advance is refunded in full when you cancel 24 hours or more before your slot. Within 24 hours of the slot the token advance is not refunded. The desk confirms what applies before anything is cancelled.

Something went wrong during your slot? Report it within 2 hours after the slot ends (use Report an issue on the message we send, or write to support@roamspot.in). The host’s payment is held while our desk reviews it.

If you don’t arrive and your arrival code is never used, your booking is marked as a no-show two days after the booking date. The token advance isn’t refunded for a no-show — it compensates your host for keeping the place for you.

If something outside your control stopped you from travelling, message the desk. We look at every case.

Straight after you book, the confirmation screen shows a 4-digit arrival code. It’s shown once only — take a screenshot or write it down.

We keep the code in a form nobody can read back, including our own desk. That means we can’t show it to you again, and nobody can take it from our systems.

• Share it only with your host, in person, when you arrive. It confirms you’re there and starts your experience.
• Your booking link and voucher don’t show the code, so they’re safe to share with your group.
• It works once. Five incorrect attempts lock it, and the desk can reset it after checking it’s you.
• Lost it? Message the desk and we’ll confirm your booking another way.

Our desk handles bookings, refunds and anything that goes wrong. Message us on WhatsApp and include your booking reference — the 8-character code on your confirmation, such as #A1B2C3D4.

Every change to your booking is recorded with the time and who made it, so if something is disputed we can trace exactly what happened.

Not resolved by the desk? You can raise a formal grievance — see grievance redressal.