Help & safety
Partner registration is the only active launch phase. Traveler booking, payments, Safe-Guard sessions and offline mobile-app features are not available yet. The related help articles below describe future services, not currently active protection or booking.
Emergency? Call 112 first.
In an emergency
- Call 112 first (India's emergency number: police, fire, ambulance). RoamSpot is not an emergency service.
- If you can, share your location from your phone’s maps app with the person you call.
- If you have Safe-Guard on, keep it on: if you miss your check-in, it alerts the emergency contacts you chose. RoamSpot itself does not send help, so call 112 if you are in danger.
- Move to open ground with mobile signal when it is safe to do so. Save battery: close other apps and lower screen brightness.
If you miss a Safe-Guard check-in
- Your check-in deadline is kept by RoamSpot’s server, not by your phone. It still counts if your phone is off or has no signal.
- After the deadline and your grace period, your emergency contacts get an alert with the last location our server received and how old it is. It is never shown as live.
- If you are safe, check in as soon as you have signal and tell your contacts you are fine. A late check-in is recorded.
- A delivered alert does not mean someone is on the way. RoamSpot is not an emergency service: if you are in danger, call 112.
What works offline
- Downloaded maps and your trip dossier (trail, meeting point, clinics, coverage notes) work without signal once downloaded on Wi-Fi or data.
- Map packs have an expiry date and are checked before use; an expired or damaged pack is not shown as ready.
- Leaving the downloaded area means there is no map beyond it; the app does not invent a route.
- Without signal, check-ins, SOS messages and photos wait in the app and are sent when you reconnect. The app shows them as “not sent yet” until our server confirms them.
Checking a refund
- Requested: we have your refund request and are checking it against your payment.
- Approved: a desk member has approved the amount. Larger refunds need a second desk member.
- Recorded: the refund has been sent to the account you paid from, with a reference number. Banks can take a few working days to show it.
- Rejected or cancelled: we explain why. Refunds always go back to the original payer.
- Host decline and weather or permit closures are refunded in full under the policy you agreed to when booking.
Cancelling a booking
- Cancel 24 hours or more before your slot and the full token advance is refunded.
- Cancelling less than 24 hours before the slot: the token advance is not refunded.
- If the host declines, or the spot closes for weather or permits, you get the full token back.
- Not turning up without cancelling is not refunded.
After your trip: “How did it go?”
- When your slot ends we may send a WhatsApp message with two buttons: Completed or Report an issue.
- Nothing is recorded until you press a button on the RoamSpot page that opens.
- Report an issue opens a case with our desk and holds the host’s payment until it is reviewed.
- You have 2 hours after the slot ends to report an issue. After that, write to support@roamspot.in.
Complaints and grievances
- Grievances are handled by the operator, SYNERGY TECH & TRADE, support@roamspot.in. An individually named Grievance Officer has not been published yet; see roamspot.in/grievance (English, Malayalam, Hindi).
- For everyday booking or payment questions, the support desk (contact@roamspot.in or WhatsApp) is usually faster.
- We acknowledge a grievance within 48 hours and aim to resolve it within 15 days.
- For a booking problem, include your booking reference so we can find it quickly.