Terms of Service & Grievance Redressal
These terms explain how RoamSpot supports discovery, booking facilitation, payments, guest responsibilities, and grievance handling for Kerala experiences.
Platform Role & Nature of Services
RoamSpot is a hyperlocal discovery and booking-facilitation platform for tourism experiences, stays, and other locally operated services in Kerala. The underlying experience or stay is supplied and operated by an independent host or operator, not by RoamSpot itself.
We help guests discover listings, communicate booking requests, reserve eligible slots, and coordinate with the desk where applicable. Listing availability, operating conditions, host instructions, and the actual delivery of an experience remain subject to the independent operator.
Seat Holds & Advance Booking
A booking request may temporarily hold capacity while payment is confirmed. An unpaid hold expires so unused capacity returns to other travellers. Card and UPI checkout is confirmed by the payment provider. You do not type a reference number. A manual UPI reference is used only if that fallback is switched on.
The operative rules for holds, cancellations, and related booking outcomes are maintained in the refund policy rather than duplicated here. See Seat Hold & Cancellation Policy.
Token Advance vs On-Site Balance
For supported experiences and stays, RoamSpot collects only the token advance displayed during the booking flow. Unless a booking screen expressly states otherwise, the remaining balance is paid directly to the host or operator on arrival using the method they accept.
The payment provider confirms a card or UPI token. The desk does not mark that payment received by hand. The host still confirms the booking separately.
Where a full refund applies, the controlling conditions are maintained at Full Refund Terms.
Guest Responsibility & Handshake Security
Guests must provide accurate contact, booking, and payment-reference information, follow host instructions, arrive at the agreed time, and act respectfully toward hosts, local communities, other guests, and the natural environment.
Some bookings use a one-time arrival code as proof of the check-in handshake. The code should be protected like a booking credential and shared only with the appropriate host or desk at arrival. The detailed arrival-code rules are kept at Arrival Code Terms.
Limitation of Liability & Outdoor Risk
Outdoor tourism can involve conditions beyond a digital platform's control, including weather, water, uneven terrain, trail conditions, wildlife, transport disruption, and other wilderness or activity-specific hazards. Guests should assess their own suitability and follow the operator's safety instructions.
Independent hosts and operators are responsible for the actual delivery, supervision, equipment, local permissions, and operational safety of the service they provide. RoamSpot's role is limited to the discovery, booking-facilitation, communication, and desk-support functions described in these terms.
“Rides” and local-guide arrangements made directly with an independent operator fall outside RoamSpot's token-booking workflow. Their route, fare, vehicle, guide service, timing, and other operator-specific terms are agreed directly with that operator.
Grievance Redressal Mechanism
Grievances relating to RoamSpot's platform, booking facilitation, desk support, or payment coordination may be raised through the grievance contact below, in line with the Consumer Protection (E-Commerce) Rules, 2020. Please include the booking reference and a concise description, but do not send arrival codes, passwords, or other unnecessary secrets.
Grievance contact
The details of an individually named Grievance Officer have not been published yet. Until they are, grievances are handled by the operator through the contact below. Missing details: officer’s name, telephone, postal address.
Operator: SYNERGY TECH & TRADE
Grievance email: support@roamspot.in
We acknowledge a grievance within 48 hours of receipt and aim to resolve it within 15 days.
How to raise a grievance
- Email the grievance contact with your name, the booking or reservation reference, what happened and what you are asking for.
- Or submit the support form on the Contact page and choose “Something else”. You will get a case reference.
- For an expedition booking, use “Raise a grievance” on the booking in Trips → My trip requests.
Never send passwords, OTPs, arrival codes or full card or bank details.
General support (not the grievance officer)
For everyday questions about a booking, payment or trip, the support desk is usually faster.
Email: contact@roamspot.in
WhatsApp desk: +91 79072 54545
In an emergency call 112 first.
Malayalam and Hindi versions: roamspot.in/grievance
SYNERGY TECH & TRADE, sole proprietorship, operating the RoamSpot brand.
Business and GST registration: Kerala, India.
RoamSpot is an online-first business. A postal address has not been published yet; contact us by email or through the support form.
Need help from the RoamSpot Desk?
Message or call +91 79072 54545 and keep your booking reference handy.
Governing Law & Amendments
These terms are governed by applicable laws of India. Subject to applicable consumer-protection and jurisdictional rules, disputes concerning these terms are subject to the courts having jurisdiction in Kozhikode, Kerala, India.
We may update these terms when the platform, legal requirements, or operating processes change. The version displayed on this page applies from the time it is published, except where applicable law requires otherwise.