RoamSpot · Trip Curators
Trip Booking Fee & Cancellation Policy
This policy covers the RoamSpot convenience fee for trips listed by independent trip organizers. Fee checkout is not yet active. The terms shown at checkout, once enabled, govern that transaction.
1. Two separate payments
RoamSpot collects only its clearly disclosed booking/convenience fee. The trip package price, deposit and remaining balance are paid directly to the trip organizer. The organizer provides the trip-fare invoice or receipt and is responsible for delivering the trip.
2. When a booking is confirmed
A booking request is not a confirmed trip. The organizer must first accept availability. Paying the RoamSpot fee alone does not confirm travel; the trip is confirmed only when the organizer confirms final arrangements.
3. Cancelling before the organizer accepts
No RoamSpot fee is collected before the organizer accepts. If a fee is ever collected by mistake before acceptance, it is refunded in full.
4. Organizer rejection or cancellation
If the organizer declines the request or cancels the trip, RoamSpot refunds its fee in full. Trip-fare refunds are handled by the organizer under its disclosed terms, subject to applicable consumer rights.
5. Traveler cancellation after acceptance
When a traveler voluntarily cancels after the organizer has accepted and the booking facilitation service has been provided, the RoamSpot fee is generally non-refundable, subject to applicable law and a fair review of exceptional circumstances. This policy imposes no automatic 48-hour penalty.
6. Payment errors, duplicates and refunds
Duplicate fee payments and platform payment errors are corrected or refunded in full. Each refund is recorded once, with its reason and status, and is processed back to the original payment method.
7. Grievances
Contact RoamSpot about its fee, booking records and platform service. You can raise a grievance from your booking; it is reviewed and can be escalated. Trip performance and trip-fare refunds are the organizer's responsibility; RoamSpot cooperates with legitimate grievances.
8. Consumer rights
Nothing here removes your statutory rights or RoamSpot's responsibility for its own service. The organizer's cancellation terms are shown separately before you book. The exact fee, taxes and refund processing details are shown before payment.
Complaint about the RoamSpot fee or booking service? See grievance redressal.
Policy version trip-fee-policy-2026-11-04 · pending legal review · Not a representation that live payments or booking-fee refunds have been enabled. Existing stays/experiences terms remain separate. General refund policy.